• Introduction

    Welcome to the terms and conditions for the use of teleportal.asia’s Platforms, which consist of our website (teleportal.asia) and teleportal.asia mobile app ("Terms of Use". These Terms of Use stated herein constitute a legal agreement between you and the Teleport Entities (“Teleport Commerce Malaysia Sdn Bhd, Teleport Everywhere Pte Ltd, Teleport Commerce Philippines Inc, PT Teleportasi Bisnis Indonesia and Teleport Commerce (Thailand) Co., Ltd.) (hereinafter referred to as “teleportal.asia”).

    These Terms of Use govern the usage of our Platforms. By opting to use or access our Platforms, you are deemed to agree to these Terms of Use without any reservation.

    teleportal.asia reserves the right, at our sole discretion, to modify or replace these Terms of Use and teleportal.asia’s Terms & Conditions at any time. Changes will be effective when posted on the Platforms with no other notices provided and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Platforms.

    Our Platforms and the Services are not available to children (persons under the age of 18) or to temporarily or indefinitely suspended teleportal.asia’s members. If you are under the age of 18, you must obtain permission from your parent(s) or legal guardian(s) to open an account on the Platform. If you are the parent or legal guardian of a minor who is creating an account, you must accept and comply with these Terms of Use on the minor's behalf and you will be responsible for the minor’s actions, any charges associated with the minor’s use of the Platforms and Services. If you do not qualify, you may not use the Services or access our Platforms.

  • Definitions

    “Applicable Laws" means the laws of the respective countries that are applicable to teleportal.asia, the Services, and these Terms of Use;

    "Application" or "Apps" means teleportal.asia’s mobile application or any other mobile application owned by teleportal.asia which is made available to you for download from the application stores such as App Store for iOs devices, Play Store for Android devices, or any other authorised application store;

    “Confirmed Order” means when the Merchants have made the Order on teleport.delivery;

    “Driver” means the crowdsource drivers, In house, third party and contractual persons who has signed up with teleportal.asia and who uses our Service via teleportal.asia’s Platform and agreed to have their social media profile (e.g., Facebook or Instagram) promoted on teleportal.asia’s Platforms, and the term “you” shall also have the same meaning as Driver.

    "Linked Website" means links from or to the teleportal.asia’s Website to third party websites;

    “Merchant” means the person who has signed up with teleport.delivery and who purchases our Service via teleport.delivery’s Platform. The term “Merchants” shall mean all of the Merchant as a collective;

    “Order” means the confirmation of intention submitted by the Merchant to utilise our delivery services by using our Platform;

    “Payment of Order” means the payment by us to you for completing the Order;

    “Payment Methods” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party;

    "Personal Information" means personal information or sensitive personal information as stated in the General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia and/or any other applicable legislation relating to data protection, including, without limitation, the Personal Data Protection Act 2010;

    "Platforms" means collectively teleportal.asia Apps, Social Media and Website, and any other websites or applications which we may own or operate from time to time;

    “Products” means any goods or services of the Merchants;

    "Privacy Policy" means the teleportal.asia Privacy Policy found at teleportal.asia/privacy ;

    "teleportal.asia" means the Teleport Entities (“Teleport Commerce Malaysia Sdn Bhd, Teleport Everywhere Pte Ltd, Teleport Commerce Philippines Inc, PT Teleportasi Bisnis Indonesia and Teleport Commerce (Thailand) Co., Ltd.). The following terms should also have the same meaning as this term: “we”, “us”, “our”;

    "Terms of Service" means the terms & conditions of services of teleportal.asia found at teleportal.asia/termsofservice;

    “Service” means any service, information and functions made available by teleportal.asia at the Platforms, including delivery services and payment escrow services, which may be provided by third party(-ies). The term “Services” shall mean all of the Service as a collective;

    “Users” means the Merchants, collectively. The term “User” shall mean either one of them; and

    "Website" means the teleportal.asia website accessible at airasia.com/food.

  • Accounts and Registration

    To access and use our Platforms, you will be required to register for an account on our Platforms.

    You must be 18 years of age (or any other legal age of majority in your country or state) to use and access our Platforms. If you are considered as a minor, you must obtain permission from your parent(s) or legal guardian(s) to use, access, and open an account on our Platforms. If you are the parent or legal guardian of a minor who is creating an account, you must accept and comply with these Terms of Use on the minor's behalf and you will be responsible for the minor’s actions and any charges associated with the minor’s use of our Platforms.

    By using our Platforms, you warrant that you have the legal capacity to use and to create an account on our Platforms, that the information you provide to us is accurate, and that you will maintain and promptly update the information if there are any changes.

  • Data Protection

    During the registration and usage of our Platforms, you may provide personal information which includes your name, email address, contact number, address and information on preferred Payment Methods. Your personal information is protected with us as we are committed to comply with all data protection laws applicable to us. Further details on our data protection and privacy policy can be accessed at teleportal.asia.

  • Acceptance and Objection

    You will provide confirmation of the delivery of the Products to the address that you have been given. Within such confirmation, you will confirm your acceptance of the Products, including the good condition and its accuracy with your Confirmed Order, or raise your objection regarding such condition or accuracy by using the available venue in our Platform. When you have confirmed your acceptance or you have not raised any objection, you hereby agree and acknowledge that: (i) you are deemed to fully accept the Products and the conditions thereof; and (ii) you have no further objection to the condition of the Products.

    You agree and acknowledge that:

    1. You are responsible for facilitating the successful delivery of the Products (down to the unit number and floor if it is an apartment, house number if it is a landed house, company name and attention if it is a business premise, etc.).
    2. You are responsible for ensuring that the Product has been delivered to the correct delivery address and that the recipient of the Product has received delivery of the Products (either by hand or by dropping of the Products at certain locations within the premise, such as the mailing room or security guard’s office).

  • Account Security

    You have access and control to your account and all devices that are used to access our Platforms. Your account is protected with a password of your choice. You are solely responsible for keeping your accounts and passwords safe and secure and agree to accept responsibility for all activities that occur under your account. Upon a loss of password or an unauthorised use of your account, you may notify us of such occurrence so that we can provide assistance. We will deem any usage or activity that is carried out by your account as an authorised usage or activity unless you inform us otherwise.

    In the absence of fault on our part, we shall not be held responsible or liable, directly or indirectly, in any way, for any loss or damage of any kind incurred as a result of, or in connection with, an unauthorised use of your account, whether or not it involves your failure to comply with this section or whether or not such unauthorised use has been notified to us.

  • Statement of Usage

    By using our Platform and/or our Services, you represent and warrant that:

    1. You will not use our Platforms and/or the Services for any illegal or unauthorized purpose nor any other purpose which may violate any relevant laws. You will comply with all applicable laws, rules and regulations in using our Platforms and/or Services.
    2. You will not use our Platforms and/or the Services for any money-laundering activity nor to fund any terrorism activity, nor for any other illegal activity.
    3. You will not use our Platforms and/or the Services to purchase any illegal items, including narcotics, psychotropics, and illegal drugs, or any item which may be harmful, including hazardous items, weapons, and explosives.

    We reserve the right, but shall not be obliged to:

    1. Control or monitor any activity, content or material on the Platforms and/or through the Services. We may in our sole and absolute discretion, investigate any violation of these Terms of Use contained herein and may take any action it deems appropriate.
    2. Report any activity it suspects to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities.
    3. Prevent or restrict access of unauthorised user to the Platforms and the Services.
    4. Request any information and data from you in connection with your access of our Platforms and use of our services at any time and to exercise our right under this paragraph if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.

  • Advertisement and Usage of Information

    When accessing our Platforms and/or using the Services, you agree that we may provide certain forms of advertisements, which might be from us or from our business partners. The form of advertisements includes, but not limited to, pop-ups in our Platforms, side banners in our Platforms, video advertisement, and email blast.

    You also agree to grant us a non-exclusive licence to use the materials or information that you submit to the Platforms and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions"). When you post comments or reviews to the Platforms, you also grant us the right to use your username or other account identification, in connection with such review, comment, or other content. You shall not use a false phone number, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions. We reserve the right to refuse service to anyone for any reason at any time and we reserve the right to modify or terminate the Service for any reason, without notice at any time.

  • Trademarks And Copyrights

    All teleportal.asia trademarks, service marks, trade names, domain names, logos and any other features of teleportal.asia are the sole property of teleportal.asia or its licensors. Nothing herein shall be construed as the granting of any rights to you to use any teleportal.asia intellectual property, whether for commercial or non-commercial use.

  • Limitation Of Responsibility And Liability

    Your use of the Services is at your sole risk. The Services are provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind either expressed or implied, including, but without limitation, warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose. All data and/or information contained in the Platforms and/or the Services are provided for informational purposes only.

    When a TPSP is involved, teleportal.asia is not liable for performance of such TPSP in providing the Services.

    teleportal.asia will make reasonable efforts to keep the Platform and/or the Service on operational condition. However, certain technical difficulties, maintenance or testing, or updates required to reflect changes in relevant laws and regulatory requirements, may, from time to time, result in temporary interruptions. teleportal.asia reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Service, with advance notice where possible.

    teleportal.asia shall not be liable to you for any losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with:

    1. any use, access or inability to use the Platforms and the Services.
    2. reliance on any data or information made available through the Platform and/or through the Services. You should not act on such data or information without first independently verifying its contents.
    3. any server, system or connection failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent program or macros.
    4. any use of or access to any other website or webpage linked to the Platforms, even if we or our officers or agents or employees may have been advised of, or otherwise might have anticipated, the possibility of the same.

    Any risk of misunderstanding, error, damage, expense or losses resulting from the use of the Platforms and/or Services is entirely at your own risk and we shall not be liable therefore.

  • Link to Other Websites

    For your convenience, we may contain links to third-party web sites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for the privacy policies, content or practices of any third party web sites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

  • Force Majeure

    We shall not be held liable for, nor shall we be in default by reason of, any failure or delay in performance of our obligations under herein, if such failure or delay is caused by something beyond our control (including an act of god).

  • Termination

    We reserve the right to modify or terminate the Service, the Terms of Use and/or any other terms and conditions, for any reason, without notice at any time. Upon any termination of these Terms of Use and/or other relevant terms and conditions, you shall immediately cease all access to and use of the Platforms and/or Services and we shall, in addition to any other legal or equitable remedies, immediately revoke all passwords and account identification issued to you and deny your access to and use of the Platforms and/or the Services in whole or in part. Termination of the Terms of Use shall be without prejudice to any rights or obligations (including without limitation, payment obligations) which arose prior to the date of termination. You furthermore agree that teleportal.asia shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Platforms and/or Services or with any terms, conditions, guidelines, rules, policies, or practices of teleportal.asia, in operating the Platforms and/or making the Services available, your sole and exclusive remedy is to discontinue using the Platforms and/or the Services.

  • Changes, Assignment, and Severability

    We may, from time to time, modify or change these Terms of Use. We will notify you of these changes, including via our Platforms. By continuing the usage of our Platforms, you are deemed to agree to such changes to the Terms of Use.

    If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.

    We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

  • Applicable Law And Jurisdiction

    These Terms of Use shall be interpreted and governed by the laws of its respective countries. You hereby consent to the exclusive jurisdiction of Courts located in your country in all disputes arising out of or relating to these Terms of Use or our Platforms or the Services.

  • Contacting Us

    If you have any questions about these Terms of Use, you may contact us via the following method:

    Email address : help@teleport.asia